yippee take 2

here we go again...ok this time i will use notepad first..i love typing for 10 or 15 mins and losing everything! woohoo :) well damn now i have to remember what i just typed. i have gotten a lot done, even though the blogging has suffered.. the glass is half full has always been a mantra of mine. in following this school of thought, i have decided to turn a bad situation at work into the catylist i have needed to take the necessary action to get my (hopefully sucessful) home business going. my employer uses a remote team in ny to monitor our calls at will. the other night a situation presented itself due to a customer reqest that involved recently changed policies. i had to place the customer on hold and check with some other people regarding guidelines. unfortunately i screwed up and the customerr wasn't updated in a timely fashion. i had also started typing the "closeout" that i had given them a toll free number. well the customer disconnected before i could do so. for the first time in 5 years with the company i was formally charged with "customer mistreat", given a zero score on the call and actually needed a union rep. now this was directly after a customer who requested my supv to tell her what a wonderful job i had done, and directly before a customer telling me the company was lucky to have a rep like me and i was the type of person they were lucky to have representing them to the public. do you think they monitored those calls...go figure. the result of this is that i am now paranoid on every call. it is extremely difficult to get into a call with a customer while being worried sick that you are doing something wrong. oh yes, also always fretting about how long you are speaking to them doesn't help. (they need to remove the words customer service from my title) i also happen to be surrounded by people who are always rude to customers and don't ever seem to get in trouble. whatever. on the good side, as i said, this has motivated me to get my butt moving with the jewelry business. yesterday, i incorporated with the state and andrealee designs corp has been formally created. i also have wed & thurs off and will try to photograph and post everything i can on ebay. whew. i am committing myself wholely to making this work. besides i got a fortune cookie that said i will be unusually sucessful in business, so IT WILL HAPPEN :) zippadeedoodah...its a wonderful day, plenty of sunshine comin' my way...